Shipping policy
Shipping Policy
Thank you for shopping with Peak Pharma. We are committed to delivering your products safely and efficiently. This Shipping Policy outlines the terms and conditions regarding the delivery of orders.
🕒 Order Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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You will receive a shipping confirmation email including a tracking number (if available).
🚚 Shipping Methods & Delivery Times
We currently ship within Egypt only. Estimated delivery times are:
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Cairo & Giza: 1–3 business days
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Other Governorates: 2–5 business days
Note: Delivery times may vary during holidays or due to delays caused by shipping companies.
💰 Shipping Costs
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Shipping fees are calculated at checkout based on your location and order size.
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Free shipping promotions may be available for orders exceeding a certain amount (as advertised on our website).
📦 Order Tracking
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Once your order is shipped, you will receive an email or SMS containing your tracking number and the name of the shipping company.
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You can use this tracking number to check the status of your shipment.
❌ Delays or Delivery Issues
While we strive to deliver all orders on time, Peak Pharma is not responsible for delays caused by:
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Disruptions in shipping services.
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Incorrect or incomplete shipping addresses.
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Circumstances beyond our control (such as weather conditions or national holidays).
👉 Please ensure your shipping details are accurate before confirming your order.
📮 Failed Deliveries
If delivery attempts fail due to an incorrect address or repeated absence of the recipient:
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The order may be returned to us.
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We will contact the customer to arrange re-delivery (additional shipping charges may apply).
📩 Contact Us
For any questions or concerns regarding shipping and delivery, please contact us at:
📧 peak.pharma.co@gmail.com
We are happy to assist you and ensure your order arrives in the best possible condition.