Refund policy

 

Return & Refund Policy

 


At Peak Pharma, customer satisfaction is our top priority. We are committed to providing high-quality dietary supplements, certified by the Ministry of Health, to support your health and well-being. If you are not fully satisfied with your purchase, we offer a clear and fair return policy.

 

 

 

🕒 Return Period

 


Products can be returned within 14 days from the date of receipt.

 

 

 

📦 Eligibility Conditions

 


To be eligible for a return:

 

  • The product must be unused, unopened, and in its original packaging.

  • A valid proof of purchase (invoice or order confirmation) must be provided.

  • Products that have been opened, used, or tampered with are not eligible for return due to health and safety regulations.

 

 

 

 

💰 Refund Process

 


Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

 

  • If approved, the refund will be processed within 7 business days through the original method of payment.

  • You will receive an email confirmation once the refund has been issued.

 

 

 

 

🚚 Return Shipping

 

 

  • Customers are responsible for return shipping costs, unless the return is due to a defective product or a shipping error on our part.

  • If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order.

 

 

 

 

❌ Non-Returnable Items

 

 

  • Dietary supplements that have been opened or used.

  • Products sold under promotional bundles or offers.

  • Any product returned after the 14-day period.

 

 

 

 

📩 Contact Us

 


If you have any questions about our Return & Refund Policy or need assistance, please contact our support team at:


📧 peak.pharma.co@gmail.com


We are here to help and ensure that your experience with Peak Pharma is always positive.